Hey bagi Terms & Conditions — Please Read Before You Start

1 General Terms & Applicability

These Terms and Conditions apply to hey bagi (heybagi.app) and all of its services. By visiting the hey bagi website, creating an account, or using any of our services, you automatically enter into an agreement with these terms.

Hey bagi reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via the site and by email. Continued use of the service following such changes constitutes acceptance of the new terms.

• These terms are governed by the applicable laws of Bangladesh.
• In the event of any dispute, hey bagi's decision will be considered final.
• If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
• Hey bagi reserves the right to temporarily suspend its services without prior notice.

2 Account Registration & Eligibility

To open an account with hey bagi, you must meet the following requirements. hey bagi reserves the right to close any account that does not comply.

• You must be at least 18 years old at the time of registration. Proof of age may be requested.
• Each individual may hold only one account.
• All information provided at registration must be truthful and accurate.
• Keeping your account password secure is entirely your responsibility.
• Transferring or selling your account is strictly prohibited.
• A national ID card or passport may be required for KYC verification.

3 Deposit & Withdrawal Rules

All financial transactions on hey bagi are transparent and secure. Follow the guidelines below and you won't run into any issues.

• Only accounts registered in your own name may be used for deposits and withdrawals.
• Transactions made through a third party will subject the account to investigation.
• Deposited funds cannot be withdrawn directly — at least one bet must be placed first.
• Hey bagi complies with all legal obligations to report suspicious transactions as part of anti-money laundering requirements.
• Documentation to verify the source of funds may be requested for large withdrawals.

4 Bonuses & Promotional Offers

Hey bagi regularly offers a range of bonuses and promotions. Please read the terms carefully before claiming any bonus.

• Each bonus comes with specific wagering requirements (x betting conditions).
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• If bonus abuse is detected, all bonuses and any winnings derived from them will be forfeited.
• Hey bagi reserves the right to modify or cancel any bonus offer at any time.
• Winnings from free spins are generally subject to separate wagering conditions.

5 Betting Rules & Conditions

The following rules apply when placing bets on hey bagi. Once a bet is confirmed, it cannot be changed.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Hey bagi reserves the right to void any bet that was placed at abnormal odds due to a technical error.
• If your internet connection drops during live betting, the bet will remain pending until it is confirmed.
• If a match is abandoned or postponed, hey bagi will settle the related bets in accordance with its specific rules.
• Odds for Sports Betting are set entirely at hey bagi's discretion.
• Accounts may be investigated if unusual betting patterns are detected.

6 Prohibited Activities

The following activities are strictly prohibited on the hey bagi platform. Any violation will result in serious action.

• Playing using bots, scripts, or any automated software.
• Creating multiple accounts to claim bonuses.
• Participating in match fixing or manipulation.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Use of a third-party account or bank account.
• Money laundering or any transaction involving illegal funds.
• Attempting unauthorized access to another user's account.
• Misconduct or threats directed at hey bagi staff.

7 Account Suspension & Termination

Hey bagi reserves the right to suspend or permanently close an account under the following circumstances.

• Violating any part of these Terms and Conditions.
• Registering with false information.
• If evidence of fraud or deception is found.
• At the direction of a law enforcement authority.
• Accounts that have been inactive for an extended period (24 months).

8 Privacy & Data Protection

Hey bagi takes the protection of your personal data very seriously. To learn more, Privacy Policy Read more.

• Your information is never sold to third parties.
• Information required under legal obligations may be disclosed to the relevant authorities.
• Even after account closure, data may be retained where required for legal purposes.
• If your contact details change, please notify hey bagi as soon as possible.

9 Responsible Gaming

Hey bagi believes gaming should be an enjoyable form of entertainment — not a source of addiction or financial hardship. To learn more, Responsible Gaming View page.

• You can set deposit limits, loss limits, and session limits on your account.
• Self-exclusion requests will take effect within 24 hours.
• Any member experiencing problematic gaming behavior is welcome to reach out for assistance.
• Parents and guardians are also responsible for keeping minors away from gaming.

10 Changes to Terms

Hey bagi reserves the right to update these Terms & Conditions at any time. The following process will be followed when changes are made.

• You will be notified by email when significant changes are made.
• The effective date of any changes will be noted on this page.
• Continuing to use the service after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and complete any pending withdrawal.

11 Contact & Dispute Resolution

For any questions, complaints, or matters related to these terms, feel free to contact hey bagi.

• Email: support@heybagi.app (response within 24 hours)
• Live Chat: Use the chat button on the right side of the site (available 24/7)
• Complaints will be resolved within 3–5 business days of submission.
• In the event of a financial dispute, all records and logs will be reviewed before a decision is made.